HELP AND SUPPORT
FAQ About everything cleaning
Company General (7)
Plenty, including the fact that we use the latest cleaning tools and methods available. But we think that what really makes us special is our devotion to customer service and satisfaction. We believe in making our Dallas and DFW Area customers completely happy, and that means that we focus on addressing all of your concerns, answering your questions, and making sure that we don’t leave your home or business until you’re totally satisfied.
We accept Cash, Personal checks preprinted with customer name and address of service location (but not in an empty or move out situation), Visa, Mastercard
We would appreciate it if you make arrangements for your pets to be contained while we are cleaning.
Child-friendly and pet-friendly products are available upon request. Please be sure to specify ahead of time if you would like our technician to use these.
In this day and age, you need to be very careful as to who you let in your home. Many times when you have an emergency, you are making a call to an unknown company, and they are entering and taking over your home within hours. Make sure that the company you are dealing with has employees that have been fully screened with full background checks including criminal backgrounds. Dallas Carpet Cleaning Pro Services makes sure all of its employees are fully screened so our customers feel safe with who is coming in their home.
We understand your time is valuable! When we schedule your service appointment we do not give appointment windows (i.e. between 2pm-4pm). Appointments are scheduled at a specific time. If we schedule an appointment for 10 am we usually arrive several minutes prior to the scheduled appointment time. If we are running behind due to our previous appointment we will call ahead and let you know what our adjusted arrival time will be. Rarely are we late but we do not rush one appointment to make the next appointment. We will not sacrifice quality!
Dallas Carpet Cleaning Pro 30 Day Guarantee.
Any time in the 30 days after we clean your carpet, if a spot or stain returns, we will gladly return at no charge to re-clean the affected area. This does not apply to spots or stains we have worked on, but were not able to remove during the initial cleaning. Also, we’re sorry, but we are unable to cover pet related spots and stains under this guarantee. While we make every effort to remove spots, stains and the associated odor often caused by pets it is impossible to know the full extent of the pet related damage to the carpet.